Kyra O'Kelley
DESIGNER & ILLUSTRATOR

At 160over90, we were challenged by DIRECTV to create engaging and entertaining training modules that teach international call center agents about the value of DIRECTV's premium channels. Our modules feature information ranging from pricing structures to programming on shows, movies, game days, and more. 

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The theme of Quarter 2's educational module was "A Walk through the Safari". We utilized animal prints, exotic imagery, and safari tools as a metaphor that reflects the educational journey that call center agents take to truly understand DIRECTV's premium programming. 

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In this project, I collaborated with my Creative Director and a fellow designer to create the presentation deck used in call center training. After we established the design rules of the module, I later created a job aid that agents will reference on their calls with DIRECTV customers. 

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Role/ Art Director (entire project), Graphic Designer (subhead slides, job aid)

Materials/ Adobe Photoshop, Illustrator, InDesign

Year/ Winter 2019 - Spring 2020