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Voice of the

Consumer Job Aid

As a Junior Art Director at 160over90, I was tasked with designing several job aids for one of their primary clients, DIRECTV. Job aids are educational documents that assist call center agents in their calls

with consumers.

 

This job aid teaches agents how to work through issues that DIRECTV consumers may have. It also shows agents how to recommend premium programming to consumers based on their

entertainment interests.

 

Client/ DIRECTV 

Role/ Art Director + Designer

Materials/ Adobe Illustrator 

Year/ Winter 2019

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©

© 2017 by Kyra O'Kelley

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